Where Customer Support and Customer Success goals overlap

It should never be customer success vs customer service. Yet, somehow these departments have become separated and even disassociated from each other.

Your Customer Success and Customer Support teams need shared goals

Shared goals lead to increased value

Shared goals allows Customer Success and Customer Support teams to individually, and jointly, deliver more value to your customers.

Increase onboarded and active users

Increase retention of current customers

Increase customer satisfaction and loyalty

Collect product feedback to help improve the product

Shared goals align Success and Support departments

Interested in learning more about aligning your Customer Success and Customer Support goals? Let’s chat.

Customer Success consultant, writer, and expert www.brooke.land

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